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How To Make Your Support Service Efficiently?

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How To Make Your Support Service Efficiently?

Postby Elaine » Thu Dec 29, 2011 7:47 am

If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.

Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software — we recommend our iKode service desk X. :inlove



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Re: How To Make Your Support Service Efficiently?

Postby jameer » Mon Jan 09, 2012 5:48 am

In many cases a common FAQ put in your site will help to resolve most of the issues. However, one should make sure that every query is answered with a good time limit and customers satisfaction


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Re: How To Make Your Support Service Efficiently?

Postby zarawatsonn » Thu May 05, 2016 5:35 am

Your information is quite helpful for me. I am also using tradiational methods for contacting a client. With your method, i think it is quite easy to respond on queries.


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